The time protection of the order for Aliexpress expires, ends, and the goods are not: what to do?
In this article we will talk to do if the order is on Aliexpress Already ends, but there is still no product.
Each transaction on Aliexpresshe has protection for a certain period. During this time, the buyer must come his product. But what to do if the order protection is already coming to an end, and the product still never came?
If you have not had time to start the account on this site and are just going to do it, then you should explore the article "How to register and buy for Aliexpress?".
Why is the time to protect the order for Aliexpress ends, and the goods still do not have?
Why is the time to protect the order for Aliexpress ends, and the goods still do not have?
- As a rule, the order protection time exhibits the seller independently and it can reach 90 days. During this time, as the seller believes, you should already receive a parcel, but it is worth considering that it cannot guarantee that the purchase will also be delivered during this time, since it all depends on the efficiency of the post office. The seller just exposes an approximate period during which orders come to buyers, but only sometimes transport companies are summarized.
- One more of the reasons may be a major sale, when orders are too many or holidays, when there is practically no company in China. This greatly affects the delivery rates. In this case, you should not worry, since the situation is quite standard and simply orders are a bit delayed.
- Do not rule out the situation where the seller deliberately wisdom with protection. This happens in cases where the seller confirms that the order has shipped, though in fact it is not so, and hopes that the customer will forget about the timer and the order will be closed, and he will get the money. By the way, recently on Aliexpressall orders are definitely departed with tracking, but sellers have found an output and can provide fake sites to track or produce non-working track numbers.
How to do if the protection of the order for Aliexpress ends, but still not?
Mainly the sellers take care of their clients and themselves follow the security timers and prolong their maximum for 30 days. But it does not always work out, since orders can be so much that it is impossible for each to follow. Therefore, the buyer should also approach this issue responsibly and follow the timer.
If you notice that the timer will soon end, but the parcel is still on the way, then contact the seller and ask to extend the time. But experienced buyers advise to do somewhat different:
- Open "My orders" and go to the order details by clicking "Read more"
Transition to order details
- Under the Protection Timer, locate the button to extend it and click on it.
Renewal
- Next will open a small window, which indicates the period for which you want to extend the timer
- Click on the button "Send" and expect until the seller will prolong the order
It is worth noting that this option does not imply automatic extension, so it is better to use it for 5-7 days until the buyer's protection is completed.
Sometimes sellers either not notice or ignore such requests. Therefore, if the reaction is not followed after sending the request, it is better open the dispute And specify that the goods are still on the way. In this case, the seller will accurately respond. Otherwise, the dispute will automatically close, and you will be returned to money.
If the time of protection is still over, then write a complaint with the administration on the seller Aliexpress. To do this on the right above select "Help" And go through B. "Disputes and Complaints". After that click "Submint A Report" and fill in a special form to send a complaint.
