How to open and conduct an argument to Aliexpress: the main reasons for the dispute to Ali Spress, step-by-step instructions. For what reasons you should not open an argument on AliExpress?

In this article we will talk in detail about the disputes on Aliexpress - How to open, for what reasons and how to win.

Aliexpress although it is an online store, but this does not mean that it is impossible to return the goods and money here if he does not suit us. In a regular store, we come and write a statement about a return with the indication of your passport data. But on Aliexpress everything is much easier. All claims between sellers and buyers are solved using the dispute system. Let's wonder how it works and how to return money to Aliexpress through a dispute.

If you come across this site for the first time, you should also explore the instructions for beginners - "How to register and make an order for Aliexpress?".

What is a dispute on Aliexpress?

Spores Aliexpress it is an order claim to the seller. On his discovery has the right every buyer, since Aliexpress appreciates every client and always tries to protect them.

Opening the dispute is possible for a variety of reasons, but remember that you should not open it just to abuse it.

At one time on Aliexpress buyers actively used the fact that the disputes mostly closed in their favor, motivating the fact that they did not get the goods. But at the moment it will not work so that all the tracks on the site are monitored. This is one of the rules. Aliexpress introduced in 2017. In addition, buyers blocking were introduced if they open too many disputes even for various reasons.

Still as a guarantee that users will not open unfortunately disputes, it became the possibility of sellers to assess customers. That is, now after closing the order, not only buyer, but also the seller can write a review. Agree, if you write that you are an unfinished buyer, then the sellers will be very careful with you.

How long does the dispute last Aliexpress?

Of course, the infinite dispute cannot continue. He has certain limitations in terms.

First of all, the buyer with the seller is trying to agree. They are given to 7 days. If during this term a compromise will not be found, then the dispute will automatically become a claim and the administration will already be engaged. Aliexpress . The latter are considering a request within 14 days. So, the average period of consideration of the dispute is no more than 21 days.

In some exceptional situations, claims may be considered up to 90 days.

Reasons for opening a dispute on Aliexpress

Causes of the opening of the dispute on Aliexpress

Let's first look at what non-reasons people open disputes on Aliexpress .

You must remember that the opening of the dispute is possible no earlier than 5 days after the actual sending sending and no later than 15 days after receipt.

To become a winner in a dispute with the seller, make sure that the reason is really good. There are several reasons when it is really worth opening a dispute on Aliexpress :

• The goods did not come

If the seller did not send you the parcel, but pointed out the opposite or it disappeared somewhere along the way, then this is a good reason to start the dispute. Sometimes there are situations that the goods arrive after the dispute won and funds are returned. In this case, it is worth being honest and talk to the seller about payment.

• The goods came defective

Yes, not all sellers traded with high-quality goods, and therefore there is a certain percentage of marriage. Although, even with honest sellers are missing. In such cases, buyers have the right to a partial refund.

• Received not that product

For example, if you ordered a case for one brand of smartphone, and came for another. In such a situation, you too can open the dispute and return half the amount. In any case, many sellers return exactly so much.

• The goods came damaged

Damage to the goods is possible only during its transportation, but this does not mean that it is impossible to open a dispute. Some sellers take the return, although the mail is to blame.

• Did not come that size or color

If you are sure that the size was chosen correctly or you prompted it the seller, then you can safely open the dispute and, be sure you do not lose. If you are mistaken with the size you yourself, then here is already completely your wine and you will not be returned to you.

By the way, if the seller sent not the color of the goods, then you also have the right to compensation.

• Use of another way of delivery instead of the declared

Some sellers are chitryat with delivery and indicate a paid one. The buyer for her, accordingly pays, sometimes a lot, and the parcel is sent by the usual mail of China and then the goods have to wait no longer for two weeks, as declared, and at least a month. In addition, sending a penny through Chinese mail and even indicates the site as free.

• Fake fake came

For example, you ordered an original iPhone, the seller in the description was specified this way. Moreover, you paid for both the original, but in fact they got an extremely poor-quality fake.

• Problem with parcels

It happens that, for example, in a box with a telephone, a broken charger will lie or it will not be at all, although the seller pointed out in the description of its presence.

• Received low-quality goods

For example, in the picture you see a beautiful cotton dress, but you got a product for a couple of sizes more, the material turned out to be even nearly cotton, so also with holes. Of course, this is impossible to wear. Burly to open the dispute.

• Invalid product

For example, you bought 5 pairs of socks, but only 3. In this case, the seller is obliged to return money for each unit of the goods you have not received.

• Problems with customs

In this case, the situation is twofold. The dispute is worth opening, but only if the seller is to blame that the goods do not undergo customs. But if you are set up a customs account, then you can certainly refuse if you do not want to pay, but just the entire amount for the order you will not be returned, but less delivery.

• Parcel goes to another person

This really happens, although extremely rare. The seller may erroneously or deliberately send an order by an incorrect address or even another person, which in the personal account you will be shown the appropriate entry.

As you see, the reasons are enough and they have to face, even if not so often.

For what reasons you should not open an argument on AliExpress?

There are other reasons why you can open a dispute on Aliexpress But it is not worth doing this, since basically such claims are rejected and closed.

• Track number is not tracked

As a rule, the fact that the number to track the parcel does not work for two reasons:

• If the seller saved on delivery and sent the goods to the way, which in Russia has no tracking.
• Another reason - too little time passed and the parcel has not yet managed to register. As a rule, the maximum time when the goods should begin to be tracked, is 15 days.

If there is already enough time and the timer of the protection of the transaction has almost ended, and neither the goods nor information on the track is not there, then in this case there is a chance to return your money, but also if the seller cannot prove that the goods are really shipped. At the moment, such situations, when sent, but did not come, Aliexpress especially writes off on poor quality posts, especially since if the goods are really lost, the seller is not to blame.

• Did not like the goods

If you made an order, and then suddenly realized what you want another thing, then no one will return to you for him. This is already your whim, not a seller's mistake, so why should he lose product and money just because you change your mind?

• Made an order erroneous

If you betrayed something by mistake and received the parcel, then you will be returned to you only if you send the goods back to China. And this will not only take a lot of time, but also will have to spend. So do you need it?

How to open an argument on AlExpress: Step-by-step instructions

Not always on Aliexpress all problems are solved in the dispute. You can try first to solve the problem simply by contacting the seller. If this method does not give anything, then, of course, without opening the dispute could not do. So to open a dispute on Aliexpress :

• Go to section "My orders".

"My Orders" on Aliexpress

• Find a product for which you have a problem and select "Open dispute".

Open Spore Button on Ali Spress

• Your purchase is displayed on a new page. You need to put a checkbox opposite it and click again. "Open dispute".
• Now you will be loaded to fill out where you need to fill all the required fields. They are marked with asterisks.

The form for opening a dispute to Aliexpress

• Select one of the reasons that matches your problem
• Specify the amount you want to return.
• Also put the mark, you received the product or not.
• It is worth noting that the full refund can only be calculated if the goods are not received. If he is received by you, then only part of the amount will be returned.
• In a large empty window, describe the problem. This is done necessarily but in English! If you do not own them, then use Google-translator or any other.
• Low below is a section to download the proof of the right. For example, it may be a tracking screenshot, video with unpacking parcel, acts from mail that the product is damaged and so on. In general, of course, the video is always better to shoot independently of the situation. How to do it right, read here.
• After you complete, check the correctness of the specified data and click "Send".

Now your dispat is started and sent to the seller. You can only wait for his reaction.

How to find out what the dispute on Aliexpress is solved in whom?

View details of disputes, even closed and solved as follows:

• Combate B. "My orders"
• Next, select "Returns and disputes"

Returns and disputes on Aliexpress

• In a column called "Status" Opposite the right goods will indicate the current dispute status

How to exacerbate an argument on Aliexpress?

Agested on Aliexpressdisputes are also called complaints. They appear in cases where the seller and buyer cannot independently agree on the conditions for solving the problem so that everyone is convenient. For victory in a dispute, in this case, you need to sharpen it.

• For this B. "My orders" Go to section "Returns and disputes"
• Next click opposite the right goods. "View data"

View dispute data to Aliexpress

• After that, select "Again the dispute"

Again the dispute on Aliexpress

Be sure to make sure that the return amount is correct, since the seller can change it or reject your proposal and the amount will change to zero. Even if you did not get out, then the administration Aliexpress sees all the changes made and they will definitely take into account that the seller attached to this hand.

If the seller did not respond to your dispute, then do not hurry to exacerbate it. In this case, in 5 days it will automatically be resolved in your favor.

The dispute is exacerbated - waiting for the response of the parties

The dispute is exacerbated - waiting for the response of the parties

Immediately after the dispute is exacerbated, he will go to the administration Aliexpress. If necessary, additional evidence may be needed. In this case, such status will be displayed. Your task to provide some good additional evidence, if any. The same applies to the seller.

The seller does not accept the dispute - what to do?

Many Chinese sellers are very cunning, and therefore even in the dispute with them attentive. He can answer your offer with its own, which you, of course, will not bring benefits. If you are not satisfied with the proposed decision, then just refuse to take it.

In addition, if the seller suggested canceling the dispute and send the goods to send, then it is better not to agree, because if the order protection has already been over, then you will lose not only the purchase, but you can't return the spent.

When you can close the dispute on Aliexpress?

If the transaction is still acting and you decided that you can wait yet, then cancel the dispute and then begin if necessary. Or you decided all questions with the seller and found a compromise. Then the dispute is also quite possible to close.

In other cases, it is possible to close the dispute only if the seller's proposal seems to you favorable.

Where and how are the money come back after the dispute on Aliexpress?

Money S. Aliexpress always return only to the account with which payment was made. The exceptions are situations where payment was made in cash. In this case, the money will come to the balance of the mobile phone. On average, the return period is 7-11 days.

Is it worth sending goods from Aliexpress back to the seller?

In general, it is not recommended to do this, as it is simply unprofitable. If you are interested, you can contact your post office and ask how much shipment to China will cost. At least can expensive goods with Aliexpress and it makes sense to send, but with a penny it is not worth it.

Video: How to open and conduct a dispute on Aliexpress 2017. Not came the goods with Aliexpress