The seller on Aliexpress does not send goods: what to do if the seller did not send the goods after payment
In this article we will find out why the seller with Aliexpress Does not send an order and what to do about it.
Contents.
Famous Chinese Online Store Aliexpressit is a place where hundreds of thousands of sellers offer their products. At the moment, the site has a multi-million audience, because the site's work system is absolutely transparent and comfortable, and all risks are reduced to a minimum. Nevertheless, sometimes problematic situations happen and everyone wants to know from them. One of these is the case when the seller does not send an order. Let's wonder why this happens and what to do about it.
Buyers of beginners sometimes it is difficult to navigate how to make orders and search for products. If you are one of them, we recommend reading an article "How to register and make an order for Aliexpress?".
Terms of sending products with Aliexpress
As a rule, on Aliexpressnot immediately sends orders any seller. Close shopping Ordering takes a few days, and during sales processing period is even greater, because wanting to buy this great product at a low price - a lot. Therefore, you should not expect to send in the day of the order of payment will have to wait a little longer.
On average, the processing from the sellers out 3-7 days. During this time, they do the following:
- The goods are delivered to the storage in the absence of
- Further, it makes packaging
- Then formalized sending mail to all the rules and sent for further service delivery
- Upon receipt of the supplier sending it assigns track number and description
What actions does the seller, the buyer can not see. For him, this period is called "Order Processing". Typically, the seller offers to extend order processing, if he does not have time to send it. If you skip the time and countdown timer has completed, the transaction will be closed and you will be refunded the money.
Seller processes the order
Sometimes sellers previously bought at the post office and the track number after payment you order they offer a tracking number, but actually sending is not sent. In this case, do not worry. Typically, sellers send goods without any problems. They are given to it in two weeks. If it has been 15 days, but no tracking no data or status appeared «Order has been cancelled», It means that the product has not been shipped.
In this case, try to contact the seller. If you do not get the right answer or you do ignore it, then go ahead and open dispute.
That can affect the speed of sending parcels Aliekspress?
Note that is not always a salesman Aliexpressit does not send the goods just because they decided to trick you. This may affect a number of factors:
- At the moment, the right product is ended in a warehouse, and the seller is waiting for admission. Or, if the purchase is made directly from the factory - the new party has not yet been made.
- You ordered the goods on the day when China's weekend or a holiday.
- During the sales number of customers from vendors increases dramatically, so they may simply not have time to process orders.
How do I know when the order will be sent with Aliekspress?
If you see that your order Aliexpressa long time is being processed, you can check the timing of its possible to send data. For this discover "My orders" and look at the timer in front of the product. This time, which gives the system to send the order.
Order Processing Time
In any case, always first attempt to establish contact with the seller, try to find out the cause of the delay. As a rule, conscientious sellers themselves are notifying about delays, but with too much orders they may forget to do it.
What if the seller with Aliexpress does not send goods?
If you are faced with the fact that you do not send an order for a long time on Aliexpressthat is, a few solutions of the problem:
- Leave everything as it is and when the time ended to send an order, it will automatically close and you will return money for the same account from which payment was made.
- If you have already changed my mind during processing, then cancel the orderBy clicking on the appropriate button opposite the order. It is worth noting that in this case the seller must confirm your request. Sometimes the sellers forget to confirm sending and then they cancel requests just because the order has already been sent. If you firmly intend to remove an unnecessary order, then you will additionally write to the seller about your decision so that he does not hesitate and not pressed the cancellation deliberately.
- You can still wait some time, suddenly the seller will still send an order. But you first email him in private messages and try to figure out why the goods are not sent.
