Why does the track number on Aliexpress not tracked?
In this article we will talk why the track number on Aliexpress Not tracked.
Contents.
After sending goods to the seller with AliexpressThe corresponding notice will go to your email. At this stage, the buyer receives a special track number To track the movements of the departure, which allows him to be calm and get a parcel on time. But sometimes it happens that when trying to track the number, nothing happens and no information is provided. What about doing with it?
If on Aliexpress you have not had a new user and have not yet managed to be in features of the site, we advise you to read the article "How to use Aliexpress?».
Why track number on Aliexpress is not tracked?
Tracking goods on Aliexpress
Buyers-newcomers Aliexpress immediately after receiving the number to track, they are trying to see where the parcel is. And, of course, see that there is no information on it. It is not worth worrying in this case, because the rooms never start immediately read. It takes time. The fact is that after the transfer of goods by the seller by mail, the parcel should still be brought to its first sorting center and register it. Therefore, you just need to wait a few days before the appearance of the first status.
In the event that after sending the goods for more than 10 days, but track number it is not read, it is better to contact the seller and ask clear information. Write about this text:
Hello! The Track Number __________________ IS NOT TRACKED. Check, Please, Where Is My Parcel.(Hello! Track number ______________ Not read. Check, please, where is my departure).
After your message, the seller can do the following:
- Check the correctness of the provided number and, if it has an error, send correct.
- Provide another track that will be read. Sometimes sellers do not have time to send the goods on time, so it gives first fakey Number, and the new one forgets.
- Write that the goods are very cheap and he sent the goods without tracking, and since the system does not miss orders without a number, he indicated non-existent. In addition, he will ask not to worry and wait for the parcel, as it is already on the way.
If your seller does not respond to your requests for several days or wrote something nerazavny to the unsubsion, then of course, it is better to open a dispute.
How to open a dispute on Aliexpress, if track number is not tracked?
- To open a dispute for such a request for Aliexpress combate B. "My orders" and opposite the right goods click "Open dispute"
Open dispute on Aliexpress
- A page with an empty form, where you need to fill out information
- To start specify reason. In our case it "No tracking information"
Opening form of a dispute
- Next, enter the amount of the return, that is, the cost of buying
- A slightly lower is a field where you can describe in detail the situation. Write about the following text:
The Track Number Is Not Tracked. The Parsel Was Sent 15 Days Ago, But It Is No Tracking Information. (The track number is not tracked. The parcel sent more than 15 days ago, but there is no tracking information).
Description for dispute
- Additionally you can download proof, For example, a screenshot from a personal account with a date of sending and screenshot of tracking, which is no information. Next, select "Send" And the dispute will be started.
Further events will develop on the following scenario:
- The seller is given 5 days to answer your dispute. If he ignores him, he will automatically end in favor of the buyer. Accordingly, a full refund will be produced.
- The seller will put forward its conditions, and in the personal correspondence asks to cancel the dispute and wait. Either he will send fresh track numberwhich should be read, and this happens not immediately, but after a few days. Some sellers even send submission documents. But you should not hurry to cancel the dispute. It is better to wait until the track really becomes tracked. Moreover, edit the dispute if necessary and again declare the need for a full refund.
If everything is in order and track, the truth has become available for tracking, the dispute can be closed. But if you come poor-quality goods, you can again make a complaint, but for another reason.
What to do if the parcel with Aliexpress goes without track numbers?
When the goods cost more than $ 2, then sellers must send it to tracking. This rule is Aliexpress and everyone should stick to him. However, often sellers of chitryat and goods up to $ 10 can be sent without tracking. Despite this, even if you are granted fakey The number or is a false tracking service, the probability of getting the goods remains high.
