Appeal to Aliexpress - What is it? How to apply for an appeal to Aliexpress: Rules, description
In this article, we will find out what appeal to Aliexpress And how it is served.
Contents.
Aliexpressit is a huge platform where a variety of goods are sold at the lowest prices on the Internet. As a rule, all purchases come without problems and with normal quality, but in rare cases you can get not what I ordered or did not receive at all. Basically, such issues are solved through a dispute, but it does not always turn out to be effective and then the buyer remains only to appeal or complaints about the seller. Let's find out with you, so at all such an appeal and how to competently serve.
For beginners on Aliexpress we have a special instruction on the right purchase. You can familiarize yourself with her here. She will help you to figure out in many nuances of the site work and teach orders to make any problems in the future.
What is an appeal to Aliexpress?
What is an appeal?
Before answering this question, it is necessary to figure it out that in general such an appeal. In the usual, legal understanding of this word is a complaint against the court decision, which is submitted to the appellate court.
If we talk specifically about Aliexpress, when noting the selected product, which was paid in advance, you can file an appeal or complaint, in other words. Each case of deception from the sellers is carefully checked and if confirmed, measures will be taken against sellers.
If the seller falls under the field of view of the administration and is suspected of fraud, then all of his orders are frozen. For seven days, the seller must confirm that he is honest. If this does not happen, the orders will close and buyers will be returned to buyers.
By the way, in this case, even sent orders are closed. In this case, the buyer will not return money, but they will leave the track number to track. But this is only if the seller proves that he sent the goods. If the administration does not receive the right answer, then the buyer returned money.
Check if you have been made a refund, you can in detail to order in the tab "Payment".
In order not to get into such situations, always study the seller rating before order. If he has a high rating, many orders and 95% of positive feedback, you can safely make an order. Otherwise, you risk spending time and nerves.
When can I appeal to Aliexpress?
When is the appeal?
Now let's talk when it is possible to file a complaint on the seller on Aliexpress. In fact, the appeal is available only in one case - fraud, but it also happens different. So, on the site, we are offered to choose from 5 reasons for filing a complaint.
- IPR Protection. This applies to violation of copyright or ownership. Suppose you have acquired a thing of some brand, believing that it is original, and the seller sent you a frank fake, which is not even something that is not particularly similar, and it is also impossible to use it. To feed the complaint, it is rather just the fact that the thing is fake, even if it can be worn.
- Limited or prohibited goods. If you found on pages Aliexpress forbidden goods, then you can complain on the seller, as it is impossible to do this.
- Trade Rules. If the seller invites you to do any action bypassing the site Aliexpress, I'll immediately apply the complaint. According to the rules of the site, this is a fraud!
- Manipulation with price and category. If you see that the seller unjustifiably overwhelms the cost of the goods or, on the contrary, undersone, deceives with the delivery price or puts out goods not in that category, then you too can complain about it.
- Other. If you are worried about the permanent spam from the seller, you constantly comes to advertising or request to send your data, contact an appeal to the administration Aliexpress.
Do not everyone know, but the same form allows you to send a complaint on the seller if he deceived you, but you cannot open a dispute. For example, you viewed the timing of the transaction and received the goods after it is closed. Accordingly, the dispute cannot be opened, but there are complaints about the goods.
If the seller tries to blackmail you, rude or threatens, then the third reason is suitable for filing an appeal.
If, after you paid for the goods, it became known to you that the price for it was strongly overestimated or the opposite is underestimated and the seller does not send the parcel, then 4 is the reason. It also applies to cases where the seller gives a false track number.
Thus, if you did not have time to start the dispute or it is dishonest, in your opinion, decided in favor of the seller, then apply the complaint and administration Aliexpressstart a more thorough check in which the seller will have to prove its innocence.
How to file an appeal to Aliexpress?
Go to feeding the complaint is very easy. This can be done in two ways.
Method 1
Go to a detailed product description page. To the right of the menu will be reference. "REPORT ITEM". Click on it and you will be taken to the Center for Complaints. On the new page you need to decide what type of violation suits you and click on it.
Report Item.
Method 2.
At the top of any page Aliexpress there is a tab "Help". Click on it and among multiple menu items, select "Disputes and Complaints". Here, again, go to the page to select the cause of the complaint.
Disputes and complaints
After selecting the reason, you will open the form you want to fill. For different types of complaints, form differ.
Choosing a reason
In any case, you will need to describe the reason for the appeal. It is drawn up in English. To translate, use the internet on the Internet. Try to write short offers.
Fill in the fields with other data and send a complaint for consideration by clicking on the button. "Add a complaint".
Now the status of the sent appeal can be viewed in the section "Report Center" In your personal account. After the solution is accepted, you will receive an email notification.
