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I can not upload a video to Aliexpress to dispute - what to do? Why can't add video to the dispute on Aliexpress?

■Buyer protection

by kirilovaia. - Mar 19, 2018

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In this article we will talk about the basic problems of downloading video to dispute on Aliexpress And how to eliminate them.

When shopping on Aliexpressnot always everything goes smoothly and sometimes buyers have to open disputes to solve problems with sellers and return their money. Some sellers work not too honestly and sometimes sell goods more expensive, but they send not what the client wanted. As for the buyer, he is simply obliged to protect his own interests. But, since the buyer and the seller can not live to look at each other, then solve controversial issues is problematic, so it is necessary to make an evidence base, in particular this can be a video, by the way, it is the best argument in the dispute. But still, sometimes buyers have to deal with the problem that video on Aliexpress is not downloading. What to do? Let's think.

If you are Aliexpress turned out to be the first time, then we advise you to explore the article on the link here. In it, you will learn how to make orders.

Why better to upload a video into an argument on Aliexpress?

Spore open

And yet, why the video is the most important evidence in the dispute Aliexpress. And in general, how would he take? Generally, it is recommended to remove the process of unpacking and checking the goods on the video so that later in case of problems it was possible to show the seller, and the administration Aliexpressalso, that here you came to the defective product and you are not to blame that he turned out to be so.

Since the video recording is carried out in real time, it is a very convincing argument. The photo will not be enough for one simple reason - you could unpack the goods, break it, and then take a picture and say that it was. It is not serious and unlikely to believe you. Therefore, only the video is able to convince the mediators in your right.

Often buyers remove their products on high-quality cameras, which leads to the fact that the size of the finished video becomes very large and it makes it use by third-party services, because Aliexpress to download the video, only 500 MB is assigned.

Adding video to the dispute is carried out through a special button. "Download"So you should not have problems in this regard, but still periodically have to deal with the fact that the video cannot be downloaded. Before you begin to deal with this problem, find out what is the reason.

Why doesn't the video for Ali Spress - what to do?

Video does not load

Previously on Aliexpressit was possible to upload a video of a video size no more than 2 MB, over time, this size was increased to 500 MB, but some buyers had the following problems:

Video simply does not boot to the site, does not even start loading
Loading seems to be started, but at a certain stage depended and does not move on
The dispute form is inactive

How to be in such cases? In general, many buyers who have previously encountered and solved this problem, advise to use another browser. Basically, problems appear in Google Chrome and Mozila Firefox, and Opera is best suited for download.

If you do not help even use another browser, then try using one of the third-party services to download the video. I used to be allowed to use Yandex.Disc and Google Disk, but now the sellers for some reason stopped accepting them as evidence.

In addition, in no case use YouTube, since this hosting in China is not available and the seller will not be able to watch the video. Although, some know how to bypass this blocking, but they still do not benefit it anyway, so they will not even look, but they will simply say that they cannot watch the video.

In such situations Aliexpress recommends using such a service as Mediafire. He though in English, but rather simple in circulation.

So how to download the video?

To begin with, open the official website by reference. here
In the very center there will be a large button "Start" Green colour

Beginning of work

Click on it and the page will open to select the tariff plan.
We are not going to pay anything, and therefore we click on "Get Started" under the most first plan "FREE"what does "free"

Free tariff

Now you have to go through a small registration. Enter your name, surname, email and come up with a password. After that click "CREATE ACCOUNT" ("Create an account")

registration

Now our registration is completed and you can download video. To do this, click on the button "UPLOAD" ("Download")

Upload video

Here click "Upload from Computer" ("Download from Computer") and then choose "Add Files" ("To add a file")

Add files

The window will open here for selecting a video on a computer. We find it, we allocate and choose "Begin Upload" ("Getting started")

Download started

Now it starts downloading video. Here, depending on its volume, you will have to wait a certain amount of time. By the way, the speed also depends on your internet
When the video is loaded, we need to get a link to insert it in the description of the dispute on Aliexpress
For this we need a button "Copy Link" ("Copy link")

Copy link

Now you have a link and you can calmly insert it into a dispute on Aliexpress

Finally, I want to give advice. When you buy goods on Aliexpress, always be prepared for any surprises. Even if you are sure that everything is fine with the goods, then definitely remove it to unpack and check the performance on the camera. As for the option, it can serve as an additional earnings, if the goods you order a lot, then the video can be downloaded to YouTube. To do this, it is enough to create your own channel, and over time it will make a profit. So do not give up the shooting video, because it can not only become evidence in the dispute, but also bring money.