How does customer protection work on Ali Extress: Review, Features. Is it worth it and how and how to extend the protection of the order to Ali Ekspress?

From this article you will learn what is the protection of the buyer on Aliexpress And why it is needed.

When buying goods at any store via the Internet, including AliexpressEveryone wants everything to go well, and when problems arose, you could return the money. So, AliexpressIn addition to favorable value, the goods are provided with full-fledged protection of transactions.

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What is the order protection for Aliexpress?

Buyer protection

Buyer's defense is designed for customers AliexpressSo that they can request a refund if the seller turned out to be unfair. After the order is paid, the money is not directly directly to the seller, but first settle on the trading platform account and when the buyer confirms the receipt of the order, the seller receives payment. You should also independently track the buyer's protection timer. This period today depends on the delivery time.

For example, on average, the goods selected by the seller services are delivered to a maximum of 35 days. Then the seller will establish a period of protection at 45-50 days, you never know what. If it happened that you did not receive the parcel within the deadline, it is always possible to start a dispute as part of the buyer's protection and demand to return money for the purchase.

What if expires the time to protect the order for Aliexpress?

Very rarely there are situations when the goods are not very long, but at the same time protecting the transaction on Aliexpressalready ends. What to do?

Buyer protection time

First of all, you must write to the seller and on the conversation with it to make a decision. If the seller is good and you trust him, you can extend the delivery time for another while. But if the seller ignores you, it is better to open a dispute.

How to extend the time to protect the order for Aliexpress?

To increase the timing of the order for Aliexpressyou need to do several simple actions:

• Open "My orders" and go to the details of the order
• Next, locate the button with the appropriate name and click on it.
• A small window will open, where you need to specify, for what time you want to extend the defense

Extend protection

• After entering click "Send"
• Then you will display a message that the request has been successfully sent.

Now it remains to wait for the request to be considered. Typically, sellers are stacked in a couple of days. After that, the protection will be either extended to you or the seller will refuse your request. In the latter case, contact the site administration with a complaint or open the dispute.

How to extend the order protection for Aliexpress in a mobile application?

It is not always possible to send an extension request to Aliexpressfrom a computer. In this case, you can always use the mobile application. Here the principle is about the same.

• Also open "My orders" and open the order you need
• Next click on the order protection button

Extend protection from the phone

• Specify the desired number of days and send a request.

For how long to extend the protection of the order for Aliexpress?

Experienced buyers Aliexpressrecommended to extend the protection timer no more than 15 days. Undoubtedly, you can do this for a longer period, but you need to discuss this issue with the seller. During this time you must get your purchase and check it. By the way, there are sellers who themselves follow the timers and turn to buyers with a request to extend protection. But it is not necessary to fully rely on them, since sometimes the sellers are simply physically not able to keep track of everything, because there are a lot of buyers.

How to find out if the seller has prolonged the order to aliexpress?

It is not always clear whether the order is extended to Aliexpress. In fact, check it is not at all difficult. You just have to open a list with all your purchases and enter the details you need:

How to watch protection time?

Look at the timer. If the time on it has become more, then it is good. So the seller extended protection and can be continued to wait for his order.

Is it possible to open the dispute to Aliexpress if the order protection is over?

At the moment the system Aliexpressit works so that you even after confirmation of receipt can open a dispute. For this is given 15 days. Suppose you bought a phone and seem to have everything turned out to be good after checking it. You confirmed the order and wrote a good feedback, but after a week he already had to turn off myself or stopped working at all. What then? That's just in such situations and you can open a dispute, while I still did not leave the seller. Previously, such an opportunity on the site was absent, and its introduction is connected just with a large number of complaints that gadgets broke in a few days. And in general, such an approach caused sellers to work better.

What if the seller with Aliexpress does not want to extend protection?

If you ask the seller to increase the delivery time and he ignores you or generally refuses to do it, then this is, of course, a rather unpleasant situation. But do not be upset, but just calmly open the dispute. Usually such a measure causes sellers to quickly solve the questions, since then the dispute will affect the rating that they are not very good for them. Be sure that in this case you will definitely extended for you. And they may also ask to close the dispute, which is not worth doing until you receive your order. Then you will definitely believe it.

Video: An example of renewing the order protection timer on Aliexpress