Why did they write down the money for the order for Aliexpress, but in status he is not paid? What if the order for Aliexpress did not pay?
In this material, we decided to discuss the situation when the payment on Aliexpress It was produced, but the money was never enrolled, but from the account they were debited.
Some users Aliexpresssometimes they fall into such a situation when, after payment, the goods suddenly it turns out that it remains unpaid, and the money went away from the account. What to do in this case? Why does the order status change? Let's figure it out.
If you are Aliexpress for the first time, we advise you to read the article on the link here. From it you will learn how to use the playground.
Why did the money on Aliexpress write off, but the order is not paid?
Package stuck
There are several reasons why order on Aliexpressit is not listed after making funds:
- First of all, you must understand that money does not come to the account instantly. As a rule, the system can check the payment during the day, so it is quite normal if the payment has not yet passed. So, if you paid the purchase more recently, just wait until the check is completed and everything will be fine. In addition, if the status is shielded after making funds "Payment is expected", then there is nothing terrible in this. Just for order processing takes time.
- To begin with, check your account. At the same time, you should request an extract on all your transactions in the bank. Check if the money was written off and was not refundable. If you have not returned anything, then the case is in the site itself Aliexpress. If the money was credited to you to your account, then try to make payment again.
- In the first case, be sure to look at the tab "Payment" In order details. Look, whether the payment did generally, and the correct amount you have written out.
If according to an extract from the bank, the funds went from the account, but they were not returned to Aliexpress they were not enrolled, here are two options:
- Money depended in the process of payment. In this case, it is necessary to start contact the bank or payment system, where you made a payment. If all of them are all right and the funds are sent, then use the second option.
- Write in Chat Aliexpress and ask if they have any problems with holding payments and what you can do for our part in this case.
If the problem is still on Aliexpress, then usually ask for some time to wait, about 3 days. If, during this time, the tools will come and the order will not be paid, then contact the support service Aliexpress.
Tell the operator to your order number and explain that the money you were not credited. After that, the operator will be able to inform you whether there was a receipt of funds to the account. If the enrollments were not, then you need to contact the bank and make an application for the search for payment. As a rule, the problem is solved within 3-14 days.
