What if the contents of the parcel with Aliexpress stole? What if the package with Aliexpress did not pass customs? How to return money from Aliexpress if the contents of the parcel stolen or the parcel did not pass the customs?

In this article, we'll discuss what to do if the contents of the parcel Aliexpress stolen, and whether it is necessary to receive such parcel.

The bulk of the parcels Aliexpressdelivered by mail. Upon delivery of each parcel goes through several sorting centers and logistics centers, where they are periodically detained or be stolen. This situation can happen in an extreme case, but still there it would not be desirable.

To protect customers from theft premises on Aliexpress vendors obliged to provide necessary monitored track number. This allows the customer to know where at the moment is the order and that the parcel arrived at their destination. All data can be viewed in detail in order.

So, the buyer is always known what the weight of the parcel, as well as its other parameters. In the event that the parcel came empty, the buyer can open the dispute and demand money back. But before do it, you need to do some actions. In addition, to the question should be approaching, since it depends whether money will be returned. In more detail about what to do if the parcel came empty, we will tell us in our article.

If you are Aliexpressfor the first time, we recommend to learn the article on the link. here. She will tell you how to make the first purchase and find suitable goods.

How to find the weight of the parcel with Aliexpress?

Parcel from China

Product data is always indicated in the description to the product, so it is possible to study it before the purchase. Each thing has its own weight. Most often, the problem of empty parcels occurs with small things whose weight is not more than 200 grams. Approximate parcel weight can be viewed on a page with a commodity in the section "Package". Find data in description to order in the tab "Delivery". Additionally, the total weight of the parcel and units are written. There are other ways to find the weight of the parcel on Aliexpress:

• After receiving the notice of the arrival of the parcel, you can view information regarding different parameters. Among them are the weight of the parcel. As a rule, at the time of arrival of the goods, employees in the mail weighed and are checked with what is indicated on the parcel itself.
• When tracking the parcel, some services displays the parcel weight. When the tracking identifier is recorded in the system, the sorting centers fixed the weight and can display it in the tracking status.
• You can ask the postal employee to additionally weigh the parcel before receiving. It is obliged to do this, since it is always necessary to check whether the actual payment corresponds to the parcel.

Since you can learn in advance in the description of the product on Aliexpress parcel weight, you can always compare it with actual weight and immediately becomes clear whether some actions have been made with your product or not.

What if the package with Aliexpress came empty?

Empty parcel

• If you are inspected of the parcel with Aliexpressnoticed that she does not look the way you want and the weight is too light, make sure you Feel it for content. Ask the Seller additionally weigh the package and then shred. Note that to do this you have to mail in the presence of the employee and it is desirable to record the process on video. If there is a small difference in weight, it's okay. For example, 10-20 grams of difference is not critical. If it is more, since the content is not all right.
• If the external signs of opening packages is not, but still the weight is too small, then write down the opening process of the camera. You can do this directly in the post office. In addition, together with the staff make a special act that there is a difference in the external condition and weight.
• Compose documents directly address the staff. It states on the administration of information in great detail. This is done in two copies - one for the left-mail, and the second buyer is using as evidence in the dispute.
• If the parcel has come closed, make sure you take a photo, which will be seen that the packaging is complete. In addition, you will need to decompress video recording post office. These are all the proof you can use in the dispute.
• If the parcel arrived with signs of opening, then it must be attached inspection certificate at the customs office with a description of the reasons for opening and removal of the contents. This may indicate that the goods could not pass customs control, as the seller has violated the rules describe the contents. In such a case, the act of customs photograph and attach to the dispute.

What should I do if the parcel with Aliekspress came with a large difference in weight?

Each parcel with Aliexpressit has its own weight. During shipment weight can not be changed. Typically, the actual weight can vary within 1% of the stated amount. If the parcel arrived with a significant difference in weight, be sure to make up act at the post office.

Before sending goods to contact the seller Aliexpress ask to weigh the parcel and take a picture, which shows the packed goods. After that, take a screenshot of the information in the description of the product, what should be the weight of the parcel. It is called «Total Weight»That means the weight of the packaging.

If this information is different, complete the act, as stated in the section above. All images and photos in a compartment forms. It is better if the whole process will be captured on video. If you start to deal with the difference in weight has already had the house, it is unlikely that you have something to prove, as no evidence you do not have. But if the weight of the notice does not match the data on the parcel, and the difference is more than 100 grams along with the package, you can open a dispute and attach photos and notice the weight of the packaging.

How do you determine that the goods with Aliekspress stolen or replaced?

Stole the contents of the parcel

Upon receipt of parcels at the post office will appreciate its appearance. Note whether a package if there are traces of the autopsy or other features that indicate an attempt to steal the contents. As a general rule, parcels Aliexpressare sent to customers in the white or yellow packets. They are characterized by high density and glued with a special tape and tape. To open such a package just impossible.

On top of the package is stuck in a special form, which lists all the data about the recipient and the contents of the parcel. Understand that a parcel with Aliexpress that something is wrong, you can on the following grounds:

• The package has traces of a manual opening. Under normal conditions the packet must be taut, flat and without holes
• Line seam sealed with tape. This happens only in a situation when the goods are pretty big. All small packages sealed tightly fixed on the sticky side
• There is a tear in the package. Packets consist of a dense material, and should not be damaged during transport
• As we have said, for the delivery of parcels used white and yellow bags. If the color is different, it may indicate that the parcel is replaced
• If the parcel has traces of the autopsy and there is a special act of the procedure, it means that it is been opened by customs
• A notice on the website or sending weight is very different. In chapter "Package" It must be specified weight, which in the end and you have to be prepared

Be sure to remove the unpacking of parcels in the video to be seen whether the contents of the description. Carefully check that the package is intact, and remove its contents. Pay attention to the weight of the parcel. Touch it, to see if there's something inside. All the evidence obtained apply to the dispute.

Even if you have been sent to the product that you have ordered, and the contents were stolen in transit, the seller is still obligated to refund you. If you notice damage or disturbance to the package, then make up with the postal staff acts on the external inspection and attachment. Everyone should have two copies.

Be sure to take a picture of damage parcels without having to open it completely. While the causes of damage are not installed, do not fill in the notice. If postal workers insist that you first signed the document, then do not do it in any case, since you are trying to cheat. It is not associated with a sgorovom Aliexpress, But some do not want to mess with the documents and therefore are going to trick or theft occurred inside the compartment. In such cases, please call the postmaster and solve issues already with him.

What if the package with Aliexpress did not pass customs?

Sending failed customs

When the parcel with Aliexpressarrive at the customs, it will be possible to keep track of the track number. If tracking indicated that the parcel arrives at customs, it means that the premise is being tested. Once it is released, it has already sent to the recipient. If for some reason the product did not pass customs inspection and the contents were withdrawn, by sending necessarily be accompanied by a certificate of the autopsy, which will indicate why the goods were not missed. To validate the data on the movements of parcels in this case, monitoring will be carried out on the customs website.

If it happened that the package has been returned to the sender because the content does not match the data on the packaging, the buyer should be sure to take a screenshot of this information to open a dispute. Parcels that do not missed the Customs may be appealed in a dispute with a cause "Problems with customs". In this case, it suggests a full refund of the goods.

Video: How to receive parcels with Aliexpress?