Delivery Status Aliekspress "Shipment canceled" - what it means, what to do? Goods sent from Aliekspress part - what is it?
In this article we will discuss what it means to send the status "Shipment canceled" on AliexpressAnd find out what the partial shipment.
Contents.
When tracking parcels Aliexpressbuyers are faced with a lot of status and one of them is "Shipment canceled". Why do I get this status and what it means? Let's figure it out.
If you are Aliexpress went for the first time, we recommend that you read the article link here. She will tell you in detail how to make reservations.
"Shipment canceled" on Aliekspress - what is it?
In fact, this status can be highlighted not only in Russian but also in English. Translates it as a «Order has been cancelled». In any case, it is said that you canceled the order and dispatch does not take place. On the tracking page Aliexpressthis situation looks like this:
Order has been cancelled
What does this mean for the buyer? The order itself, of course, is not canceled, especially since tracking the parcel and the order itself is essentially not related to each other. But the seller the parcel did not send you. Yes, undoubtedly, the track number he provided to you, but at the same time for two weeks he was obliged to send the goods. And since he did not do this, the number was canceled. Accordingly, the buyer highlighted the status of cancellation of shipment.
Usually, before this status is displayed. Waiting For Pick UpWhat speaks about waiting for shipment, that is, directly sending. Frequently, in this way there are fraudsters, which are counting on the fact that the buyer will not follow by the order, nor for the protection time, and therefore it will not have time to open the dispute and the seller will receive money back.
By the way, not necessarily the seller can be guilty of such a situation. Sometimes postal employees themselves send the goods back if it does not match the packaging standards. This happens extremely rarely and mostly normal sellers notify about problems and send goods again, but another company.
There is another option when the seller books one track for several cheap goods and provides it to buyers, and sending themselves without tracking. Thus, the seller saves on delivery, but he must enter the track number to the system. Of course, it is impossible to do this and sellers go to a big risk, because if buyers begin to indignant, it will open and the seller can punish. Although in practice everything usually passes smoothly and buyers without problems get the desired goods.
What if the status of "Shipment is canceled" has been highlighted on Aliexpress?
If you saw such status on Aliexpress, But from the seller there is no data, first contact it and clarify the situation. It happens that the seller sends the goods, but forgets to write to the buyer, because we are all people and can forget something. So first write to the seller.
Message to seller
If you do not get any explanations about the fact that with your package or you will not answer anything at all, then in this case you already boldly open the dispute. The main reason for the dispute is the problems with the tracking of the parcel.
How will events develop further? There are three events development options:
- The seller really did not send your order and was not even going to do this. Then he silently takes your offer and you will be returned to money.
- The second option of events also belongs to the sellers of fraudsters. In this case, he will just be silent and will not respond to the dispute. Then he will be automatically completed in 5 days and you again get money back.
- The seller will exhibit its conditions - zero compensation and please wait. In addition, he will contact you in private messages and asks to cancel the dispute. In this case, what to do is to solve you, but in no case take a dispute. It is better to cancel it if you are ready to wait also and then open again if the parcel never comes or problems will arise with it. Remember that while the order protection has not ended, you can calmly cancel and re-open the dispute. Otherwise, just reject the terms of the seller and wait for the dispute to be exacerbated and what to do next will already be solved by the administration of the site.
In the first two situations you will receive money back, and it will be done very quickly. In the latter case, the refund although it will delay, but if the goods never come, then you will definitely get money back.
By the way, in addition to status "Shipment is canceled" You can also encounter with partially dispatch. What does she mean and whether to worry about this?
What does partial shipment mean to Aliexpress?
Partial dispatch
Periodically buyers have to deal with such status on Aliexpresshow "Partial shipment". This status differs from the previous one and indicates that your order is not fully shipped. As a rule, with such a situation, you have to face when you ordered a wholesale lot of goods and the seller was simply unable to send everything in one parcel. When all goods are sent and cross the country's border, the status will change. Just wait a bit. Parts of goods are divided into several parcels because problems and extra questions do not arise at customs. In addition, if you get not all units, you can open a dispute and you will definitely return money for them.
When the order is sent in different parts, the period of reference will not be very large - a maximum of a few days. Therefore, just take patience and wait. In extreme cases, if you are very worried, then write to the seller and ask to explain what is happening. As a rule, any good seller who values \u200b\u200bhis reputation will answer you and explain in detail the situation.
