Package with Aliexpress sent back to China, what to do?
From this article you will learn why parcels with Aliexpress Can be sent back to the seller and what to do in such a situation.
Some buyers Aliexpresssometimes faced with the fact that the goods never comes to them. He is sent back to China. This situation is possible at different stages of delivery, but regardless of this will have to return your money back.
So if you are on Aliexpressfor the first time and only mastered on the site, then we recommend you read the article - "Aliexpress for beginners: instruction". In it you will learn everything that you may need to be required for ordering.
Why did the product with Aliexpress shipped back to China?
Package
First of all, you have to find out on what of the parcels from Aliexpressmay come back to the seller. As a rule, the steps are only two:
Customs does not miss the goods. It may be if you are specified in the wrong shipping address, or there is a forbidden product inside.
The parcel was sent back from the post office. Here again de two reasons - the wrong name of the recipient or the storage time was exceeded. The latter by the way is one month. If you do not get the parcel during this time, then it will go to the seller as unclaimed.
What if the goods sent back to the seller with Aliexpress?
Regardless of the situation, if the departure is already beginning to move your movement to the seller, then you will not do anything. Although some argue that if the goods are still within the country, you can contact the hotline of the postal service and ask for help. As for the option, you can try, but just do not expect that you will accurately help you.
That is why it is not to suffer once again and not to find out the relationship with mail, it is better to immediately open the dispute on Aliexpress. When choosing a reason, specify that the parcel did not come by sending it back. This reason is called - "Transport company returned order". In the line with the amount to return, you must write the full amount, and in the proof, do not forget to attach the screenshot that the parcel is really sent to the seller.
Dispute on aliexpress
Some sellers are asked to close the dispute and promise that they will send a parcel again. Do not believe it, but better stand on your own and ask to return the money. After that, if necessary, you can make an order again, it will be much more reliable.
By the way, it happens so that the buyer simply does not come notice and he does not even know that he came to the parcel. This happens by mistakes by mail employees or simply due to the loss of notice. Therefore, it is always important to monitor the movements of the parcel, and if it goes without tracking, then not be lazy to contact the mail and ask you to check if there are parcels in your name.
Made with a dozen orders for holidays for gifts, payment passed. After a few hours, plans arched - several orders requested cancellation. Almost all sellers accepted a refusal, except for one store, in which three orders (sellers are different, and the store is the same) - this store rejected the rejection of the order, motivated that he already sent (after 10 hours ???). Track was not. I re-prompted the rejection of the order. The seller deliberately did not react for a long time, after two days did not accept the refusal and issued a track to Ali - which 3 days later began correspondence! The arrogance shook!
Now the parcels came to the city, the company SDEC. My phone is incorrectly specified - they will not be able to call, and without the conversion to the address does not leave the courier in the back. I don't need the goods, refused before shipment. He studied the rules of the SDEC services - it turns out the seller could return the goods at any stage. On my correspondence - zero attention - as frozen. The shelf life expires. But the date of sending back is only 4 days different from the end of the protection period. This question is: - Will Ali dispute accept and whether the money will be returned if the parcels go back but at the time of connecting Ali will be still in the territory of the Russian Federation? The company SDEC is very non-informative in tracking - it has just been gone to the "transit city" (this is Customs China), then arrived in Moscow, then in my city ... and \u003d will also be with the opposition - it will simply be indicated that In Moscow first. How to be? I do not need to receive, I have long and for a long time I asked not to send goods to me ... How to deal with such an impudence of such a seller ??? The rest are people, as people, took the refusal and entered the situation - and this ... no words, alone curses!