Why tracking to Aliexpress temporarily suspended? No data on tracking the parcel with Aliexpress, tracking is temporarily unavailable in Russian Post - What to do?
In this article, we will deal with why there is no premise data from Aliexpress In Russian Post and what to do about it.
Aliexpressalready long ago won the status of the most popular online store. Millions of goods are bought here every day. All are delivered from the territory of China, and therefore is always provided tracking. That's just it often causes questions. In particular, this concerns the status of delivery. One of these is "Tracking information is temporarily unavailable". Is it worth worrying if you were shown such status in tracking the parcel with Aliexpressor not?
If you are on the site for the first time, we advise you to learn the article on the link here. She will tell you how to register and shop.
Why there is no data on sending to Russia, and are temporarily unavailable to AliExpress?
Parcels
If suddenly, when tracking the parcel with Aliexpressyou have been displayed this status, you should not panic immediately. To begin with, deal with the reasons for what is happening. Such a situation arises in the following cases.
- The parcel can only be sent and so far still not started to track. Usually immediately after issuing a track number, tracking is inaccessible. The fact is that the parcel may not even be sent. Or the seller handed it to delivery, but the departure was not received in the post office or did not register it yet. In any case, the situation is considered to be the situation when the parcel is not tracked within 5-10 days after receiving the tracking number.
- If, with tracking inside the China, everything was fine and suddenly after arriving in the country the parcel ceased at least somehow tracked, then it can only be one reason - ordering Aliexpresssent in the most economical way, which does not allow tracking parcels in the recipient country. When in the tracking it will be noted that the parcel has already come to your country, then another number will be assigned to her and you will not be able to use it.
- Another reason can be banal technical problems in the mail. This is what the situation says, when even in Russia, the goods well tracked and suddenly an error was highlighted. In this case, you can only wait, because tracking stopped, and the package continues to move on.
What if information about tracking the parcel with Aliexpress is not available?
Where is the parcel?
First of all, do not even try to raise panic. To begin with, contact the seller and ask to find out whether everything is good with the parcel. It should do it precisely, since all the responsibility on it.
If communication with the seller did not bring any results, then try to wait for the parcel until the transaction protection time ended. In any case, if the parcel was sent, then she will come to you.
When you notice that the transaction protection time ends, then open the dispute and demand to return the money to you, and how to make it right you learn in the article on the link here.
