Incorrectly wrote an index to Aliexpress - what to do how to fix? Does the parcel come with aliexpress if the index is specified incorrectly?
In this article we will discuss what to do if on Aliexpress Incorrectly specified index.
To get an order with Aliexpressbuyers always need to specify their data. In particular, this concerns the delivery address - it must be correct, otherwise it can lead to problems with delivery. Sometimes buyers face such a problem that incorrectly indicate the index in the address, and when they are noticed too late. Let's talk to you whether it is possible to do something in such a situation and how to solve the problem.
If you are Aliexpress included for the first time, we advise you to read the article on the link here. From it you will learn how to make purchases, as well as how to register on the site.
How to fix the index to aliexpress if it is specified incorrectly?
In fact, in the order itself on AliexpressIf it is already decorated and paid, and even more so if sent - it will not be possible to correct the index. But this does not mean to do nothing at all. If you immediately noticed the error and the order is not yet sent, you can cancel the order. For this discover "My orders" And select the appropriate button next to the purchase.
Order cancellation
In the window that opens, select the cause of cancellation. In this case, that the seller accurately cancel your order, it is better to indicate that it was mistaken. It is necessary so that the seller does not say that the parcel is sent. Usually it is done so as not to lose the client. After selecting the reason, click "Send request" And he will leave the seller.
Now it remains only to wait until the seller accepts your offer and you will return money.
The next way you can use is to contact the seller in your personal correspondence. For this in the same "My orders" Opposite the purchase Select button "Message to the seller".
Communication with the seller
In a new window your correspondence will open. In a large window, describe the problem that has arisen, you can in Russian, and also send the correct delivery address in this order:
- Contact name -Here we write the name of the recipient completely full
- Delivery address -We specify the address completely, starting with the area of \u200b\u200bresidence
- Postal Number -The next line indicates the index
- Country
- Telephone
Among other things, all words are translated into English, and the address itself is filled with Latin. Approximately you should get this:
- CONTACT NAME: Ivanov Ivan Ivanovich
- ADRESS: Sverdlovskaya Oblast, Gorod Ekaterinburg, Ul Lenina, D 1, KV 5
- POST Code: 622000
- Phone Number: +79125585276
Among other things, when you found an error to avoid repeated orders for an invalid address, correct it in the delivery addresses. To do this, go through the way - "My AlExpress" - "Delivery Addresses" and under the address you need "Edit".
Change address
Correct information and save it.
If the order was already sent, as he says its status in the personal account, then, alas, it will not be possible to fix anything, but it is not necessary to worry so much about this, as people sit on customs and mail and if the index is incorrect, then there are already two options for the development of events:
- If your index is specified at all wrong and does not exist, then the parcel will simply be sent at the specified address.
- If the index exists, then first the parcel will head to the post office, the index of which you mistakenly indicated. Already after receipt there, the staff will be able to understand the addresses and will detect an error. Then the parcel will go to the right address. Although, in this case, the delivery will slightly delay, so be sure to take into account this fact.
In any case, if your product is already sent, then carefully follow all its movements using the track number and information in the Personal Account. It can be found if you click on the order button "Check Tracking".
View tracking
Does the parcel come with aliexpress if the index is specified incorrectly?
If you carefully studied the information above, I already understood that the parcel with Aliexpress be sure to come, even if the index is incorrect. It is enough just to follow her carefully. In extreme cases, if the customs officers do not want to mess with your address, they can send the goods to the seller, but in this case you must in tracking the corresponding status will be displayed and you can open a dispute on Aliexpressand return money. After that, it will be possible to re-checkout the order with the correct address.
