How to return money from Aliexpress if the parcel did not miss customs? Why didn't you miss the parcel with Aliexpress?
There are situations where the parcels with Aliexpress Does not miss customs. What can it be connected with and how to return the money?
Contents.
All sellers on Aliexpress We must guarantee customers that they will receive their products on time. If you have made a purchase on AliexpressBut she did not come for you on time, then you are entitled to demand a complete refund.
In fact, the maximum possible delivery time is approximately 90 days. In exceptional cases, this period may be delayed. In any case, when buying goods on this site, you are always protected, which allows you to return the money when not getting the goods.
If you are Aliexpress For the first time and you have no experience in making purchases, we recommend reading an article for beginners by link.
The parcel did not miss customs on Aliexpress: Causes
Parcel did not pass customs
One of the reasons why the buyer cannot get a parcel with Aliexpress, is that she did not miss customs. First of all, this may be due to the fact that the goods are prohibited for transportation across the border. For example, these are seeds for flowers, weapons, various kinds of dietary supplements, chemicals, and so on. Even the usual phone or batteries may not miss.
So, if the goods turn out to be prohibited for importation into the country, then it will be directed to the seller to China. In addition, there are other reasons why they do not miss the parcel.
All reasons can be divided into two types - the seller is guilty and the buyer is to blame.
If the parcel is not missed by the fault of the seller, then this suggests that he trades counterfeit or there is no certificates for products. If the invoice will not be attached to the parcel, then in this case the goods will go back.
When custom does not miss the parcel with Aliexpress And the buyer is to blame, then there may be only two reasons. We have already called the first - this is the import of prohibited product. And the second is the need for payment of duties, and the client refused to do it.
The goods with Aliexpress did not pass the customs - what to do?
Customs
In this case, the question is solved in different ways, depending on whose fault the product with Aliexpress Now goes back. To begin with, wait until you have the status that the parcel is sent back and is already in China. Such an approach allows you to negotiate with the seller and get a refund.
The solution to the problem in one converges - in any case the dispute opens.
If the goods were not missed by the customs of the seller's fault, then your actions should be aimed at obtaining evidence. The dispute is not yet opening, but first contact customs support service and request a document in which the reason for the return will be indicated.
The fact is that receiving the document - the case is not very fast, but the administration Aliexpress Requests him within seven days. So, while you still have an order protection, you can not open the dispute, but wait for the document. Additionally, make a tracking screenshot, where it is clearly seen that the parcel went to the seller. In this case, you will receive a full refund.
If the customs sent the parcel to the seller in your fault, then the shipping cost will be deducted with you, but then the seller must argue that you are guilty. That is, he will also have to show himself. And when the dispute is reviewed by the administration, you either completely return money, or will deduct delivery.
Immediately after the opening of the dispute, it will be provided for 7 days to negotiate with the seller. Three days later the dispute exacerbation button will be available. Therefore, if you think that you will not have a loved ones to agree with the seller, then press the administration to be connected to it.
Is it possible to return money from Aliexpress if the parcel did not pass the customs?
As you already understood, returning money to order with Aliexpresswho has not been checking at customs, it is quite possible. That's how it will be complete it already depends on what reason the goods were sent back to China. Remember that your reluctance to pay state duty is the reason for the full return. Be prepared that the reverse shipment will be made at your expense. So, if you know that you exceed the customs limits, be prepared to pay for it or wait for the next month when the limit is already reset.
