Daily through Aliexpresshundreds of thousands of transactions are performed and not all of them are successful. Sometimes among users there are problems that they solve independently unable, so you need to contact the support service. In this case, you can communicate with the administration in several languages.
It is worth saying that if you are a new player user and just do not know how to use it and make the first purchase, then learn the article "How to use Aliexpress?».
When it is necessary to contact the support service Aliexpress?
You can contact the administration according to any questions that arise. But basically, all the necessary information can be obtained. "Reference Center". There is a list of the most frequently asked questions along with the answers. If everyone had accepted on insignificant issues in support service, it would strongly downloaded her work and would affect the efficiency of resolving issues.
General Questions on the work of Aliexpress
But there are such situations that really without intervening the administration will not be able to solve:
During payment, an error occurred and money did not come to the account
Money transfer has not returned, although the order is canceled due to the absence of the seller
The resulting goods do not correspond to the description or in the kit there is a completely different thing.
Opening a dispute for refund
The order was removed, since the seller erased from the store information about the product
I broke the technique during the warranty period, but the seller refused to repair
Works support service Aliexpressaround the clock, which means that any of your question will be resolved promptly.
Online Chat with Aliexpress Support
You can talk to the operator in a virtual chat. However, hours of his work from 8 am to 8 pm in Moscow. At another time you can contact the English-language server or write an email.
What to start a dialogue with the operator you need:
Right up click "Help"
Section Help
Further go to "Help Center"
On the right will flash a small string - "Online chat"
Online chat
Although, before turning to the operator, still examine the list of general issues, you may, so you will find the information you are interested in. Otherwise, of course, refer to the operator.
If all operators are currently occupied, then you will be queued. When communicating with the operator Aliexpressyou can send different files, configure alerts and save the correspondence story.
To get out of the chat enough to choose a button "To complete".
At the end of communication, also do not forget to evaluate the work of the operator.
Evaluation of the work of the Aliexpress operator
Appeal to the support service through the English-speaking version Aliexpress
To contact the operator through the English version AliexpressYou first need to go to her. To do this on the right above click "Go to Global Site".
Transition to the English version Aliexpress
Now we go along the similar path with the previous way, but in English.
Click "HELP"
Aid section on the English version of Aliexpress
Next Go to Customer Support
Next click "CHAT NOW"
Start Chata
If you did not see the button, then wander through sections with common issues. It will appear.
Appeal to the Aliexpress Support Service by email
Write support support Aliexpressyou can via email. If you have questions regarding payment for goods, then it is recommended to use email to communicate. To do this, you must first fill out a small form.
Depending on the type of question, choose the corresponding mailbox:
Communication with the support service for Aliexpress by email
Turning to the administration Aliexpressvia email, express It follows in English. If you do not know it, then nothing terrible. You can use absolutely any online translator, such as Google. In addition, you should not wait for an instant answer, as the operators decide the questions primarily in the online chat, and only then give answers by email. Therefore, for some time you have to wait.
Robot help on Aliexpress
Support service on Aliexpressalso represented by a special EVA system that is on the right below on each page. Works constantly working, and you can contact him on all issues. But there is one nuance - the robot is English, respectively and communicate in English.
Assistant Robot Eva on Aliexpress
The computer is not able to solve complex questions, but common is completely.
Call to the hotline for Aliexpress
Contact support for support Aliexpressyou can on the hotline. This is the most emergency measure to assist. Remember that when communicating with operators you will turn on roaming, as the company is still international. It can be useful if soon a dispute with the seller should end up and you need a competent consultation.
It is worth saying that a separate hotline for Russian buyers on Aliexpressno. Therefore, you have to call the numbers that are listed on the site.
Video: Aliexpress Support Service | In Russian | Where and how to write?
