Warranty Exchange and Repair for Aliexpress: how it works, reviews. How to use the warranty of exchange for Aliexpress, how to return the goods under warranty?
An article on warranty exchange, repair on Aliexpress.
Contents.
What time, a variety of quality goods on Aliexpress Not supported by warranty service, which is not enough clients. Now the problem has disappeared, a new service called "Repair warranty for a period of 1 year" and "Warranty exchange for a period of 1 year".
Services under the guarantee of technology, including phones purchased in the store Ali, two major holding companies are engaged. "Wictech" and "Tomrepair".
These are copyrighted licensed companies working with the same pricing policy. Read user contract, learn contacts, working hours Aliexpress.
Briefly about service companies
Company "Wictech" He has branches in many cities of Russia, including major cities of CIS countries (Ukraine, Belarus "). The company has a tendency to expand cooperation. If your city has no service center, you can send a device to be warranty to Moscow for further monetary compensation. If the technical problem is not a warranty, the buyer pay for shipment back.
Company "Tomrepair" Provides warranty service in Russia, Europe, America. The only branch is located in Moscow. The shipment of the device is fully provided by the buyer, the return shipment is paid by the company.
How does the service work? Conditions
- you bought a phone on ali
- selected goods according to the model and other conditions
- service price within 1 year, indicated on the product page
- we specify the necessary service (exchange, repair), the cost has been replaced by the total price of the order.
Exchange service, repair for Aliexpress
How does the warranty work? Timing
Warranty Warranty Conditions:
- the exchange service, repair works if the device is defect (phone), the service is paid
- the activation of the service occurs after 15 days. Until the end of the period, you can refuse
- if the device is more than 20 days in the service center, Aliexpress must return money or exchange equipment
Device return time, percentage of the amount: - half a year - return 10% of the cost of goods
- 7 months - 90%
- 8 months - 80%
- and so on, with a decrease of 10% of each month
- year - Return 40% of the cost of goods
Diagram of receipt of the service: - we register in the service center
- submit an application in your own office Ali For service
- fill out the application form
- apply to the Guarantor's service center in your city
Annual exchange warranty
Service is more expensive than warranty repair of technology. Works after purchasing insurance policy. The buyer applies to Aliexpress, on the order page, under the string "Product is closed"
The option "Goods is closed"
Option "Take advantage of the Warranty" on the Aliexpress order page
The form of an application for warranty service on AliExpress
The application is processed on the site. In a period of 20 days, the goods are exchanged.
How is the processing of the application:
- buyer writes the application, describing the problems of the device
- insurance Company ( "WARRANTY GROUP") meets a claim
- checked Mobile Phone Number
- the buyer receives a letter to an email address with the answer.
- the new phone is sent about the specified address to the buyer
- the exchange of goods passes in the presence of a factory defect on time from 20 days
Guarantee cost
The cost of the phone repair warranty is related to the price of the phone itself:
- the cost of the guarantee on the telephone price is $ 500 will be $ 20-30
Phone worth 500 dollars, price warranty 20-30 dollars
- the cost of the repair warranty on the phone at the price of 130-160 dollars is $ 8
Middle Cost Phone on Aliexpress, Warranty Cost 120 - 130 Dollars
- the cost of the guarantee repair of an inexpensive phone will be approximately $ 1-2
Inexpensive phone for Aliexpress. warranty cost within $ 1-2
- exchange warranty will be more expensive at about 80%. But. Buyer gets a new phone.
Is it worth buying a guarantee on Aliexpress?
Definitely yes! Service centers from warranty companies are distributed throughout the CIS. Four percent of the cost of the phone is not such a big price for the use of the warranty. Diagnostics of the device is free, repair as well.
