How to open and keep a dispute how to exacerbate the dispute in the mobile application Aliexpress?

In this article, we will find out how to properly open a dispute in a mobile application. Aliexpress, as well as how to behave correctly.

Those who buy something for the first time on Aliexpress, always afraid of deception or trick. In fact, it is not worth afraid of it, because all purchases have reliable protection and when problems appear with goods you can always return your money back. So, if the goods come in poor quality or lost on the road, then you can always open a dispute. Let's deal with you how it can be done through a mobile application Aliexpress.

If you hit this site for the first time and only understand the features of his work, we advise you to read the article by reference here. She will tell you how to create a new account, as well as how to make orders.

How to open a dispute through Aliexpress mobile app?

Alispress application

rules Aliexpressthese are that after payment by the buyer of the order, the seller does not receive his money until the fact of receiving the goods is confirmed. Always watch the timer opposite the order in your account. It shows the time to protect your transaction. Each seller assigns deadlines on his own, but usually it is 60-90 days. If during this time the goods will not be received, but you did not follow the timer and the order is automatically closed, then you can't do anything, as the system will consider that you have already taken the purchase and have been satisfied, but simply did not confirm it in the system.

The dispute is allowed to open 5 days after the order will be sent. That is, the moment of sending to Aliexpress time is considered when the seller gives you a track number. Although there are some nuances here, for example, it is not a fact that the goods and the truth is sent. Perhaps the seller will make it within a few days or will not do at all. In any case, you need to wait a while to make sure that. Typically, the track numbers are not tracked immediately, and the first status appears from 5 to 14 days. Therefore, wait if a lot of time passes, and there will be no information, then, of course, open the dispute.

The very deadline for opening the dispute is 15 days after confirming the receipt of the order. This is done because there are very often such situations occur when the buyer received an order and it seems to be all good with him. He confirmed receipt in the system, and after a few days problems began. That is why the administration decided to provide customers extra time to open a dispute.

So to open the dispute in the application Aliexpress:

• Click on three strips at the top of the left to open the application menu.

My orders

• Among the available items, select "My orders"
• After that, click on the name of the goods you are interested in to open the window with the order details.

information about order

• Here, there are several different buttons, the transaction protection timer is displayed and so on, but we will be pressed everything among this "Open dispute"

Start sporrows

• Now you will open the window where you need to choose, you received the product or not. This is due to the fact that in each case there are separate causes, so they were decided to divide them

Is the goods received?

Let's talk about both situations with you in more detail for you to understand what they differ and how to open a dispute.

How to open a dispute in an aliexpress application if the product was not received?

• So, click on the button that we did not receive the goods and the questionnaire opens. This is an application for a dispute.

Cause of dispute

• First decide for the reason. They may differ and sometimes even suits somewhat under one case, but you need to choose the one that is most suitable. You will need to describe in a special window in more detail in a special window.

Questionnaire Spore

• A feature of a mobile application is that the developers have embedded a special translator in it, which allows you to write in Russian. That's just not to write too complex offers, since the man will sit on the other side of the screen, which will definitely translate your text to understand what you want from it.
• Since we did not get the goods, it is necessary to ask for a full refund. He is here and chosen by default, you need to write only the amount of purchase with completely numbers.
• Be sure to provide evidence that the goods were not received. It may be a tracking screenshot. If you talked with the seller about some important details, for example, that he does not want to return money, delays sending and so on, although he has already confirmed it in the system. It will all help you win in the dispute and is the indisputable evidence of your rightful.
• When you finish filling all the necessary fields, then click on the button "Open dispute" And the application will be sent.

How to open a dispute in the mobile application Aliexpress if the product was obtained?

• Just as in the previous case, you first need to choose the reason for the opening of the dispute on Aliexpress. Please note that they are already different and implied that the goods and the truth is obtained.

Choosing a reason

• Be sure to describe in detail the situation that specifically not so with your product, as well as add proof. Generally when you get goods with Aliexpress, it is better to remove the unpacking process on video, as this is the best and indisputable proof of your rightness. If you didn't do the video, then grant a photo, for example, how clothes are sitting on you or that the new smartphone has external defects.

Choosing compensation

After that, you need to decide how you want to return the money. At the moment, several ways are available:

• Full refund with sending goods to China seller
• Partial refund with sending goods back to China

Partial return

• Full refund without sending goods
• Partial reimbursement without sending goods

In the event that you chose a partial return, then specify which amount you ask to return. As a rule, sellers agree in the amount of up to 50% of the cost of goods.

• When all the lines are filled, then click on the button "Open dispute".

Spore open

How to behave in the mobile application Aliexpress?

First of all, Aliexpressallows you to find out the relationship to the seller and the buyer. That is, it is some kind of debate and communicating with the seller to agree on the amount of the return and other conditions. It gives 7 days. Then the dispute will be translated into a claim and the decision will be done by the administration. Aliexpress.

Terms of dispute

In addition, if you understand that you will not be able to negotiate with the seller, then you can and make the dispute yourself. You can do it three days after the opening of the dispute.

There are such situations where the seller does not respond at all to an open dispute. In this case, just wait. If after 5 days there will be no suggestions from him, the dispute will be closed in your favor.

In fact, the seller will offer you a way to solve the issue. Unfair vendors often put zero return. Pay attention to it. Your task, or agree to the seller's conditions, or reject them if they do not suit you.

The seller suggested a decision

In the event that the seller accepts your conditions, the return process will be launched, otherwise you can exacerbate the dispute or wait until it occurs on your own.

How to exacerbate the dispute in the mobile application Aliexpress?

So, if you can't find a common language with the seller with Aliexpressthen open the details of the dispute in the application and click on the button "Again the dispute". Confirm your decision and the application will go for consideration to the mediators of the site.

Exacerbation of the dispute

As soon as they deal with your question, additional data may be required, both from you and the seller. Therefore, be sure to keep track of actions in the dispute, as they risk to remain with anything.

To communicate with mediators, a special button is provided "To answer". Click on it and write everything you need, as well as download additional files if required.

How and where will the money return after the dispute to Aliexpress?

If the dispute will be won, you will get your money back. On Aliexpressreturn rate is usually fast and it depends on how the order was paid for. As a rule, during the week, buyers receive their money back, and the maximum term is 15 days.

It should be borne in mind that money is always credited to the account from which payment was carried out, so it would be impossible to change it. The only thing that can embarrass buyers is where money will come if the payment was made in cash? Here everything is simple - you do not need to go anywhere and write some papers to refund. Money in this case is returned to a mobile phone account, with which SMS has been received to pay for goods.

Video: How to dispute on Aliexpress?