The seller constantly asks to extend the order processing time, delivering to Aliexpress - what to do? How many times can you extend the order processing, delivery to Aliexpress?

In this article we will talk about the situation where the seller asks to increase the order processing time several times and is it worth doing so.

Some buyers Aliexpress fights that after placing the order, they can't wait for it that the seller will send it, because he constantly pulls the time of shipment and asks it to extend. What to do in this case? Is it worth extending the order protection on Aliexpress and how to do, make the order finally sent.

If you are Aliexpressfor the first time, we recommend to learn an article for beginners by reference. here. She will tell you how to make purchases.

What is the order processing time and its extension?

Immediately after the buyer lists the payment for the order for Aliexpresshe gets status "Payment check". This measure provides the seller of security, if suddenly the bank has a conversion difficulty. During the day, the payment will be checked and the order will go into status "Sending" is expected "And the seller will receive an alert that you can proceed to sending the parcel.

Estimated delivery time

If in the description it is indicated that the receipt will take 30-40 days, then this does not mean that the goods will come to you in this time. Probably the seller is simply insured, and you get the goods much earlier.

Sending can be somewhat delayed if you buy goods to pre-order. Usually immediately after receipt of new products, the seller does not have time to quickly handle orders, since time for packaging and sending is also required. But since the funds for the goods go to the seller only after receiving the parcel, he tries to do everything as quickly as possible.

Under the shipment period of 5-7 days, the goods are often delayed, and therefore carefully study the seller's rating. Information about sending the sending speed can be seen if you scroll down the page down.

Remember that while you do not confirm the receipt of the order, the money seller will not be listed, but will remain in the internal account Aliexpress. So, if the seller violates its obligations, you can always open the dispute and return the funds.

If it happened that the seller does not have time to send the parcel in time, then he asks the buyer to extend the order processing time, as it can only be done. To do this, you need to open "My orders" And go to order details. There is a special button that is called "Extend the order processing".

As a rule, the Seller must coordinate the extension of the docks with the buyer, but sometimes he does not make it and increases the delivery time itself. What to do? Here it all depends on the status of the order.

The seller with Aliexpress prolongs the order processing and does not send the parcel - what to do?

When the seller S. Aliexpressdid not send the goods and independently moved the shipment time, then you can cancel the order. Honesty is not always a good way out, and therefore consider the following:

• Inexperienced buyers usually indicate the real cause of the cancellation of the order that the seller delays sending or not responding to messages. It is not worth doing this, as the request will still go to the seller and he will begin to persuade you and ask to wait. If you do not want to communicate unnecessarily, then it is better to specify that you incorrectly chosen color or size or mistakenly issued an order.
• In addition, you may be offered to send a complaint to the seller, but that money returned faster, it is better to abandon this venture.

Order cancellation

• If the seller does not send an order for a long time, then the order is canceled can additionally stimulate the seller to send. Do you want to get your goods? Just specify the real cause and the problem will be solved.

How to solve a problem with the seller on Aliexpress if he does not send a product?

Buying on AliexpressYou must understand that Chinese sellers are pretty tricky and often pull the shipping time. It does not apply to old stores with big ratings, but to those who work recently - quite. It happens that the seller constantly increases the delivery time or immediately stretches it for three months. Buyers are lost, it seems like the dispute wanted to open, but now a new term has been installed and will have to wait.

This is usually done just so that you cannot open a dispute to open as long as possible or forgot about the order and the seller received money. At the same time, the order itself may not be sent at all, and for the tracking provided a stacnifier track number. In such situations, it is worth first to try to appeal to the seller for common sense and agree with it, additionally threaten the bad review. The latter will negatively affect the ranking, and it is very important in the system, otherwise all customers will leave.

Communication with the seller

Basically, this is used for cheap goods and often sellers even refer to something just just not to get a bad recall.

If you do not work, the seller ignores you or insists on its own, then, when solving the problem, take into account several points:

• Since the seller has no right to extend the delivery time without alert, then when opening a dispute, the administration Aliexpresshold on your side. In addition, you are not obliged to put up with changes, so boldly start the dispute and exacerbate it at the first opportunity.

Opening a dispute

• When you buy something, be sure to follow the timer of the protection of the transaction, if it is almost expired, then you will definitely receive an email notification. If you are ready to extend the timer and have already discussed it with the seller, then install it for now on 15 days. But when this term is expired, already open the dispute, since the total delivery time usually does not exceed 55 days and with the fair work of the seller you exactly get the parcel.
• There are such situations when the dispute has already been completed, money returned to you, and the goods only comes. In this case, the experienced buyers recommend to write to the seller and agree on compensation, but not the complete amount, but with hold of 5-10%. Be sure to follow the rules, and you should not distort yourself with remorse of conscience at a request to return the money. As a rule, every Chinese entrepreneur understands that this is a business and you must share its position.

Does the dispute open if the seller for Aliexpress asks to wait?

Very often newcomers are wondering how many times the seller can extend the delivery time on Aliexpress. In this case, you must refer to the section with warranties that are not always buyers pay attention. It is on a page with a commodity under the purchase buttons. Click on the corresponding string and you will see all the conditions for receiving the order. Yes, undoubtedly, the shipping time seller can extend independently, but at the same time he must necessarily discuss it with the buyer. If this rule was broken, then you have the full right to request a refund. In addition, if the goods come after the closure of the dispute, it will be a pleasant compensation for waiting and nerves.

Each seller, even the most reliable, can ask you to wait, especially when the track number is monitored and the package is simply stuck on one of the sorting points. Although it is quite possible to meet the seller to meet, because when opening a dispute, the administration Aliexpress it will accurately stand on his side, as the terms are a competitive advantage.

Guarantee delivery

If two stores offer phones with the same price, but different delivery time, then customers will pay more attention to the one who has less. But the seller who honestly wrote that the parcel would go within two months, risks losing the client.

As on Aliexpress competition is quite large, then every seller thinks out its strategy and tries to follow it. Nevertheless, it is better to order from an honest seller so that there are no problems with the expectation of the goods. But the second seller initially introduces its buyers in error and does not give normally to work fair sellers. It is logical that disputes and failures of orders affect the rating, which allows you to improve the quality of service.

Sometimes sellers can declare that they could not send the parcel by the courier service and ask to wait, as it goes by ordinary mail, and even more so do not open the dispute on partial compensation to compensate the delivery. First, such a reason for the dispute on Aliexpress There is no, and secondly, you risk staying at all without money.

How to properly open the dispute on Ali Spress, if the seller constantly extends the delivery and win it?

To begin with, write to the seller and say that you have a claim to it, as the dishonest seller can motivate the extension of the sense that he just took care of you. The main thing, do everything calmly and do not rude. Show that you are ready to solve the conflict and then open the dispute.

• Go to "My orders" and opposite the goods click "Open dispute"

Open dispute

• You will immediately open a form to fill a claim. Here, specify that you did not receive the goods and want to completely return the money. Describe the situation in detail and tell about constant transfer of the term. You can additionally attach screenshots of correspondence, where the seller says that without your knowledge extended protection.
• In order for your chances to win even higher, additionally attach the tracking screenshots, where the delivery time is visible. They must be in Russian and English, so you have to use a pair of services.

Filling outform

• After that, feel free to send a request.
• After that, the seller either accept your conditions or put forward its own. If you disagree with them, then two days later, immediately after the button appears "Again the dispute" Press it.

As a rule, in such situations the administration Aliexpress decides the dispute in favor of the client and returns to him the money according to the rules within 7-10 days. All money will come to the bill from which you paid.

You should not succumb to seller's persuasion if it offers to close the dispute and make a return via PayPal or other systems. All calculations only through Aliexpress.

If the seller prolongs the delivery time without notifying the buyer, then it violates the field of the site. If the goods for a set dead will not be received, then you have the full right to start the dispute and return your money.

Video: On the extension of protection time in order on Aliexpress.com