What if the seller with Aliexpress sent the order is not the delivery service? How to open a dispute if the product is sent to another way?

In this article we will discuss what to do if the seller with Aliexpress I sent the goods in the way of delivery.

More and more users Aliexpressthey began to complain that the sellers send goods not by the delivery services that they indicate when ordering. But what's the matter. Previously, this situation was clear fraud, and today it is almost a normal situation. Sellers can change order delivery services for various reasons, and without notice. However, to calm down and not worry that the order is not in the way, you need to understand why this is done at all.

Why did the seller with Aliexpress sent the goods in another way of delivery?

Delivery with Aliexpress

There are several reasons why the seller can send the parcel not the way of delivery. List some of them:

• The seller wants you to receive the goods faster

Sometimes, especially during the holidays, congestion appear at customs. The fact is that the parcels are so many that sometimes they can go there for several months. Therefore, if you send a parcel by ordinary mail, then you will have to wait for a very long time. Every seller understands this and tries to make the order still reached you faster. In this case, he sends it to another method. If the seller is reliable and he did as described above, he will tell you which service is sent to the goods, give a track number and the site to track.

Depending on the place of your stay, the seller can use and non-standard postal services. This is done in order to choose the shortest way to deliver the parcel.

• Choosing a service depending on the size of the parcel and the type of goods

There are such services that do not deliver certain groups of goods. For example, it can be products on batteries, smartphones or batteries themselves. Either there are certain dimensions. Therefore, if buying with Aliexpresscannot be sent by the usual service, then the seller turns to another so that the delivery is carried out without problems.

• The seller decided to save

To date, due to the colossal development of trade over the Internet in China, more and more new courier services are opened. They wish to get as many customers as possible, and therefore establish minimum prices for services. So, everyone gets favorable conditions for sending goods quickly and inexpensively.

Therefore, if the seller enjoyed one service, but asked the other as a result, then perhaps he simply received a profitable offer from the new company.

• Goods goes without tracking

Sellers who sell things at a price of up to $ 10, it is not advantageous to send them with a normal tracking number. Therefore, sending is carried out by the company whose numbers can be traced only through the territory of China. It happens that the goods go at all without tracking.

In the event that the parcel does not have tracking in general, the sellers usually give fake delivery services with left tracking numbers. In any case, the parcel comes pretty quickly. So do not be afraid that you were given a fake site. Just wait, especially since the end of the protection of the transaction you have a lot of time.

• The seller is fraud

Today it is very seldom that the seller change the delivery method for the purpose of deception. Or asks to begin the dispute, to compensate for part of the money for shipping. You like and win the argument, but the goods to you no one to share, and the remainder of the funds will get the seller. On this trick today, caught only the inattentive buyers. The fact that Aliexpressyou can not open a dispute with partial compensation until the receipt of the goods will not be confirmed. So just be careful. There is another fraud scheme - you order a product road delivery, and the seller sends free. The difference, of course, he takes himself. Although in such cases, you can file a complaint to the seller, and you will return the money.

How to open a dispute, if the parcel with Aliekspress sent the wrong delivery?

If you find yourself in a situation that the seller sent the goods to Aliexpressother services, then, of course, need to open debate. After all, the money you paid, and the service is not carried out after the fact.

In this case, after receipt of goods open debate on the grounds that the goods did not come in the way of delivery. To do this, go to the Dashboard and click open a dispute, and then select a partial refund.

reason for dispute

For more information on the opening and management of a dispute, you will find here.

Should I worry if the seller sent the order another delivery service?

If the seller sent the goods to Aliexpressthrough another service, but at a cost of no difference, the experience is not exactly about. You just have to ask the seller a track number and track it. If the seller has decided to choose this delivery method, then the parcel you will get much faster.

Video: The dispute on AliExpress - both are guaranteed to win? Examples of experience disputes