Video as proof in the dispute to Aliexpress - is it necessary to shoot it? How to write down and add a video into a dispute on Aliexpress?

In this article we will talk to how to add video to the dispute on Aliexpress.

In online shopping stores, it is not always possible to be successful. On Aliexpressbuyers can also face dishonest sellers and in such situations it remains only to open a dispute and return money. To prove your rightness, be sure to remove the video as you unpack the parcel, as it will be the best proof. In this article, we decided to discuss how to correctly download the video for the dispute to Aliexpress and in what cases it should be done.

If you are very new to Aliexpressand do not know all nuances of shopping, then we advise you to learn the article on the link here. She will tell you in detail how to work with the playground.

When can I open an argument to Aliexpress?

Poor quality product

Here you got your long-awaited package with AliexpressBut not hurry to open it, and even more so to confirm receipt in your account. To begin with, turn on the camera and write down the unpacking process. How to do it right, we will tell further.

If suddenly it turned out that the goods are bad quality, then immediately open the dispute and require compensation. The main reasons for opening the dispute are as follows:

• You did not receive a parcel with a commodity
• The goods came defective
• The goods differ in size, coloring from the seller declared

As a rule, the dispute is allowed to request a partial or full refund, and it is also possible to send the parcel to the seller to Aliexpress.

In the latter case, you must remember that shipping will be made not at the expense of the seller, but for your money. So think if it is worth it at all. In general, if the goods came in a completely indecent form and it cannot be used in any way, then in such cases it is possible to achieve a full return of funds.

Required when opening a dispute, specify why you at all started it. Also, always fill in the window for a detailed description. It is worth noting that all messages are written in English, so if you do not know it, it will not be superfluous to be used by the translator.

To better understand how the dispute opens correctly Aliexpress, Explore the article on the link here.

How to record a video for dispute on Aliexpress?

Record video

During the opening of the dispute on Aliexpressjust and attached video, but it is also necessary to write it for a start. In general, of course, the main thing is that it is clear and understandable. In accordance with this, always follow some recommendations:

• Your product, all its defects and benefits should be clearly visible.
• Video can be recorded on any device that you have, the main thing that the camera is at least average quality
• When shooting, the goods must be constantly in the frame so that you can not suspect into any fraud
• You need to start recording from the moment you open the packaging, as sometimes it happens that buyers themselves spoil things in their autopsy, for example, scissors
• The format of the finished video should be MP4, MPEG, AVI, MOV or MPV
• The maximum size of the finished file should not exceed 500 MB

If you bought an expensive product on Aliexpress and you expect it, be sure to progress and remove the video unpacking.

How to upload a video into an argument to Aliexpress?

In fact, usually downloading video to dispute on Aliexpressdoes not raise questions. To do this, just click on the button. "Download"and select the desired file.

Adding video

Although, often users face that downloading video to the dispute does not work. This situation arises for various reasons, but most often because the roller has a volume of more than 500 MB. In such situations, it is better to use special services, for example, Mediafire. The service itself is performed in English, but it is quite easy to use it. How to upload video into a dispute with this site read here.

How to send a video to Aliexpress?

In general, of course, you can send a video to Aliexpressseller through a personal correspondence. To do this in the section "My orders" We must click on "Write to the seller".

Write the seller

A new window will open a dialogue with the seller where you can write your message and insert a link to the video. Experienced users do not recommend this, as the seller can start asking not to open the dispute or return the money somehow differently, so it is best to download it in a dispute.

What to do if the video in the dispute on Aliexpress is not loading?

If you can not download a video dispute on AliexpressThat may be different reasons. In any case, regardless of the reason if the download button is not pressed or the video itself is not loaded, you can always use the third-party service to download so that you can send a link to the dispute, and not the file itself.

Video: Disputes on Aliexpress: how to attach big files to a dispute?