After payment, the order for Aliexpress was closed - what to do? Why the order is closed on Aliexpress after payment: reasons
In this article we will talk why Aliexpress Closed order and what to do about it.
Many users Aliexpress, especially newcomers, always ask questions about the work of the site. In particular, questions arise regarding different order status. We decided to talk about one of them in this article. What indicates the order status "Closed" on Aliexpress and is it worth it to be afraid and do something? Let's find out.
If you are C. Aliexpress faced for the first time and you are wondering how to do orders here, we advise you to explore the article on the link here. If you already know how to buy, then you will still not be superfluous to study it, since you may not know some of the "chips" of orders.
Why is an aliexpress order closed after payment?
To begin with, it is necessary to figure out why generally order Aliexpressclose? Well, first of all, of course, if you confirm the receipt of the goods in the system or sending you a parcel and you have not confirmed it, but the buyer's protection timer has expired and the transaction closed. These two reasons are most often found, but there are also those who do not depend directly from the buyer.
- The transaction is closed by another buyer.
How can this be happening at all? After all, access to your orders have only you. Why, at all, another buyer closed the deal on Aliexpress. Well, quite logical questions, but only here you need to blame not the buyer, but the seller. The fact is that some sellers are trying to save on delivery and send goods to the cheapest way and without tracking. But after all, the buyer must be granted a tracking number and this rule Aliexpress.
Therefore, the sellers do this - to one buyer, let's say, the luckier, the order is sent with tracking, and the rest is without. At the same time, they all receive the same track number, which was provided to the first buyer. Thus, when he receives the parcel and confirm its receipt, all orders with this number will be closed. That is, in such a situation, it will be not only you, but also other customers of the seller. Either the transaction will not close, but at the same time the transaction protection timer will decrease to 5 days. This happens automatically, as the system displays that your order is obtained.
What is the situation in this situation? First of all, always pay attention to what address is your package. Typically, this information is indicated in the details of the order or when tracking on the official website of the company that is engaged in shipping. If the address is alien, then you can immediately open the dispute and point to inaccuracies. This requires to attach the tracking screenshot, where someone else's address will be visible, as well as a photo of its address from the system.
Like more than the option you can chat with the seller, find out from him, whether your parcel is in general, it may be tracked at least in China, and then agree on the extension of the protection of the transaction. But again, if your order closes with a stranger, then you can not do it. Here only a dispute or a complaint about the seller will help you.
In any case, if the seller works honestly, then you will not have problems receiving the parcel. She can come a little later, but still we advise you to closely monitor the movements of the cargo, as well as always check the shipping address.
- You yourself confirmed receipt of the order
Confirm receipt
Such a reason is very common among new buyers, which have not yet particularly figured out the site. So, newcomers often immediately after sending confirm the receipt of the order and then they sincerely do not understand why their order was closed. Everything is very simple here. Remember that this button is intended only to confirm the receipt of the parcel, that is, if you still have nothing in your hands, you don't need to press anything.
- The order is closed by the Aliexpress administration
Order frozen
Very rarely orders can close itself pad administration. This is due to the fact that the seller was accused of fraud and he has not passed a special test. Usually preceded this event status "Frozen orders". In such a situation, all orders Seller are being frozen. If it is during the week will provide the administration requested his data, then everything will be in order and the order will resume. Otherwise, it will be "Closed"And you will automatically return the money.
- Order cancellation
Order cancelled
Another reason for the closure order may be cancellation. If you paid for your purchase, and then change your mind, you can always cancel your order, but only if you have not sent it. Then the money will be returned. As a rule, it is necessary to cancel the purchase of the seller to send a request and he must confirm it. If he fails to do so, and say that an order has been sent, then you will have to wait for it. Otherwise, the order will get the status of "Closed" and you will be refunded the money.
- Order not sent
Order not sent
If you ordered the product and wait for him to send, but suddenly one of the most beautiful days of the order was closed, it could say that the seller did not send the parcel. In this situation, you need not do anything, just wait until you come back to the account of the money for the purchase.
- closed dispute
The dispute is closed
A final reason why the order is "Closed" - ended the dispute. In this case, even it does not matter in whose favor it has been resolved. The order will be closed anyway. To see in whose favor the dispute resolved, you may want to look at the detail page in a tab "Payment". If there is information about the return, then the money goes to you.
Return if the money from Aliekspress, if the order is closed after the payment?
If the reason for the closure order is related to the return of funds, then worry about, since the money will be returned in any case. The exception is when a dispute on Aliexpress resolved in favor of the seller. To find out why all the order is closed, go to "My orders" and look at your purchase. As a rule, always near her stated reason for closing. This may be a failure to send the goods, freezing orders, closing of a dispute, and so on.
View data
More details about the transaction by the order can be found if you click on "View details" under the order status. As a rule, if the order is closed automatically or by the decision of the administration, then the money will come in two weeks. If during this time to return nothing to you, then be sure to contact Customer Support Aliexpress.
Never when closing the order do not let the situation on Samotek, and indeed always follow the status of your orders and if something is wrong, then do not be afraid to write the seller or even in the administration Aliexpress. In more serious cases, open the dispute and require the return of funds.
